Most products purchased from this site may be returned, within 30 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products.
The textbook return guidelines are dependent on when the purchase is made. Fall and Spring Textbooks are returnable within one week of the first day of class. Summer Textbooks are returnable within 3 days of the first day of class. Return deadlines for each term will be posted inside the bookstore and on our website.
All merchandise must be returned in saleable condition. Clothing must be unwashed and unworn. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. Merchandise refunds are given at the current selling price. No returns are given on "Sale Merchandise".
To be eligible for a full refund, you must have your original sales receipt, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information. The CMU Bookstore is not responsible for shipping charges for returns unless the return is due to an error on our part.
Your original sales receipt is required for all merchandise returns; in store return as well as online.